FAQs
Is the Guest Ticket Contract available? Absolutely; we urge everyone to take time to read their contract! Click here to read the full contract.
What can't I bring onboard? Passenger is not allowed to bring on board the vessel any intoxicating liquors/beverages*, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.*For more information read our FAQ "What about alcohol consumption and wine corkage?"
Unsealed food items will not be allowed onboard.
What about Documentation and Passports? All guests must provide key personal information in advance of sailing. Click here for detailed travel documentation information before you complete your Online Check-In form.
For round-trip sailings to & from the Bahamas, you may sail with either a valid passport, proof of citizenship and a valid government-issued photo I.D. (driver’s license with a photo), or any other WHTI compliant document.
Proof of Citizenship examples include:
What about Tipping? Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to "go the extra mile," and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks the recommended gratuity is 15 percent. For guests purchasing spa treatments the recommended gratuity is 18 percent. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.
What does my cruise fare include? For a full list of what's included For a full list, please click here
What about currency? You may cash travelers checks at the Guest Services Desk. Currency exchange, at prevailing rates, is available on some cruises. Travelers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travelers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
How do I pay for onboard expenses? For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with a credit card (Visa®, MasterCard®, American Express®, Discover®, Diners Club®), travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. Norwegian does not recommend the use of a debit card as payment for your onboard folio. However, if you choose to pay with a debit card, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.
What Should I Pack? When it comes to what to wear, you can go resort casual or get decked-out and look your best - it’s your call. That’s the freedom of Freestyle Cruising. We even have special “Dress-Up or Not Night.”
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Cruise casual is also allowed day and night on embarkation day.
Wear smart casual if you are eating dinner in the aft main dining room (our more formal dining room) and in Le Bistro on cruises longer than five days. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it’s jeans or slacks with a collared shirt and closed-toed shoes. Traditional Bermuda shorts along with long socks, loafers and a blazer are all acceptable on a Bermuda cruise.
We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants. Kids 12 and under are welcome to wear nice shorts in all our restaurants. You may want to pack a sweater too—air conditioning can be chilly.
Since your suitcases are collected the night before we return home, don’t forget an overnight bag for prescriptions and need-to-have items.
Is there a doctor on board? A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.
Will I need an electrical converter? The current on board is 110 volts AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter.
Where can I keep my valuables? Most staterooms and suites have mini-safes. Please note, however, that Norwegian is not responsible for valuables left in staterooms or elsewhere on board.
What about smoking on the ship? We want you to be comfortable on board, so public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so on your balcony, in the casino or in the Cigar Bar (where available). If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Also, you can smoke cigarettes, pipes and cigars outside on open decks (just not around food venues, sports decks, kids’ pool areas and other designated nonsmoking areas). Smoking inside your stateroom will result in a $250 cleaning charge added to your onboard account.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests’ perception is that we are not enforcing the No Smoking rule.
More Questions? Please click here.
What can't I bring onboard? Passenger is not allowed to bring on board the vessel any intoxicating liquors/beverages*, firearms, weapons of any kind, ammunition, explosive substances or any goods of a dangerous nature, nor animals of any kind, except service or guide animals, provided the passenger notifies Carrier prior to the cruise of his intention to bring such animal and agrees to take sole responsibility for any expense, damage, injuries or losses associated with or caused by such animal.*For more information read our FAQ "What about alcohol consumption and wine corkage?"
Unsealed food items will not be allowed onboard.
What about Documentation and Passports? All guests must provide key personal information in advance of sailing. Click here for detailed travel documentation information before you complete your Online Check-In form.
For round-trip sailings to & from the Bahamas, you may sail with either a valid passport, proof of citizenship and a valid government-issued photo I.D. (driver’s license with a photo), or any other WHTI compliant document.
Proof of Citizenship examples include:
- State certified U.S. birth certificate
- Original certificate of U.S. naturalization
- Original certificate of U.S. citizenship
- U.S. Consular report of your birth abroad.
- Baptismal paper, hospital certificates of birth and Puerto Rico birth certificates issued prior to 7/1/10 are not acceptable.
- A U.S. citizen under the age of 16 do not require a government-issued photo ID.
What about Tipping? Guests should not feel obliged to offer a gratuity for good service. However, all of our staff are encouraged to "go the extra mile," and so they are permitted to accept cash gratuities entirely at the discretion of our guests who wish to acknowledge particular staff members for exceptional or outstanding service. In other words, there is genuinely no need to tip but you should feel free to do so if you have a desire to acknowledge particular individuals.
Also, certain staff positions provide service on an individual basis to only some guests. We encourage those guests to acknowledge good service from these staff members with appropriate gratuities. For example, for guests purchasing bar drinks the recommended gratuity is 15 percent. For guests purchasing spa treatments the recommended gratuity is 18 percent. Similarly, for guests using concierge and butler services, we recommend they consider offering a gratuity commensurate with services rendered.
What does my cruise fare include? For a full list of what's included For a full list, please click here
What about currency? You may cash travelers checks at the Guest Services Desk. Currency exchange, at prevailing rates, is available on some cruises. Travelers checks and most major credit cards are accepted in the ports we visit. Proper ID is required when cashing travelers checks. We recommend you carry a small amount of local currency when visiting foreign ports, although credit cards are commonly accepted in shops and restaurants.
How do I pay for onboard expenses? For your convenience, all shipboard expenses are charged to Norwegian's special onboard credit program. Sign up on the first day of your cruise, by establishing your method of payment with a credit card (Visa®, MasterCard®, American Express®, Discover®, Diners Club®), travelers checks or cash. If you choose to settle your account with cash, a deposit will be required in advance. Norwegian does not recommend the use of a debit card as payment for your onboard folio. However, if you choose to pay with a debit card, please be advised that Norwegian obtains pre-authorization which some banks may hold for up to 30 days.
What Should I Pack? When it comes to what to wear, you can go resort casual or get decked-out and look your best - it’s your call. That’s the freedom of Freestyle Cruising. We even have special “Dress-Up or Not Night.”
Dress cruise casual anytime during the day, in the buffet and in most specialty restaurants. For women, it includes summer and casual dresses, skirts, regular or capri pants, shorts, jeans and tops. Khakis, jeans, shorts and casual shirts are fine for men. Swimwear is acceptable at the buffet and outdoor restaurant, but a shirt or a cover-up and footwear are required. Cruise casual is also allowed day and night on embarkation day.
Wear smart casual if you are eating dinner in the aft main dining room (our more formal dining room) and in Le Bistro on cruises longer than five days. For women, it includes slacks or jeans, dresses, skirts and tops. For men, it’s jeans or slacks with a collared shirt and closed-toed shoes. Traditional Bermuda shorts along with long socks, loafers and a blazer are all acceptable on a Bermuda cruise.
We want you to be comfortable, but tank tops for men, flip flops, baseball caps, visors and jeans that are overly faded, with holes or tears and worn below the hips are not permitted in main dining rooms or specialty restaurants. Kids 12 and under are welcome to wear nice shorts in all our restaurants. You may want to pack a sweater too—air conditioning can be chilly.
Since your suitcases are collected the night before we return home, don’t forget an overnight bag for prescriptions and need-to-have items.
Is there a doctor on board? A physician and nurse are on each ship to provide medical care and services at customary charges. Commonly used medications are kept on board and may be prescribed by the ship's doctor.
Will I need an electrical converter? The current on board is 110 volts AC. However, some high-voltage hair dryers, electric rollers and electric razors may require a converter.
Where can I keep my valuables? Most staterooms and suites have mini-safes. Please note, however, that Norwegian is not responsible for valuables left in staterooms or elsewhere on board.
What about smoking on the ship? We want you to be comfortable on board, so public areas throughout all our ships are smoke-free. If you smoke regular or electronic cigarettes, you can do so on your balcony, in the casino or in the Cigar Bar (where available). If you prefer pipes or cigars, you can smoke in the Cigar Bar or designated smoking lounge. Also, you can smoke cigarettes, pipes and cigars outside on open decks (just not around food venues, sports decks, kids’ pool areas and other designated nonsmoking areas). Smoking inside your stateroom will result in a $250 cleaning charge added to your onboard account.
Electronic cigarettes cannot be used in public areas where there is a No Smoking policy in force; simply because these cigarettes look so realistic and therefore other guests’ perception is that we are not enforcing the No Smoking rule.
More Questions? Please click here.